ACE WELLNESS COLLECTIVE (AWC) | Terms of Service

Effective Date: January 1, 2026

Welcome to Ace Wellness Collective (“AWC,” “we,” “our,” or “us”). By accessing our website, purchasing services, or using our client portal, you agree to the following Terms of Service.

1. Scope of Services

AWC provides faith-integrated coaching, wellness programs, workshops, retreats, memberships, and related services.

All services are educational and coaching-based in nature. They are not medical, therapeutic, legal, or financial advice unless explicitly stated in writing.

2. Eligibility

You must be at least 18 years old to purchase services unless participating with written guardian consent.

By using this website or client portal, you represent that all information you provide is accurate and complete.

3. Payments & Refunds

  • Payment is required prior to services unless otherwise agreed.

  • Coaching packages must be used within the designated timeframe.

  • Workshops, events, and retreats may be non-refundable unless stated otherwise.

  • Missed sessions without proper notice may be forfeited.

AWC reserves the right to modify pricing at any time.

4. Client Portal Use

Clients are responsible for maintaining the confidentiality of their login credentials.

You agree not to:

  • Share your login access

  • Reproduce or distribute proprietary materials

  • Record sessions without written consent

5. Intellectual Property

All content on this website and within the client portal — including text, graphics, frameworks, downloads, videos, and materials — is the property of AWC unless otherwise stated.

You may not copy, distribute, or reproduce materials without written permission.

6. Limitation of Liability

To the fullest extent permitted by law, AWC is not liable for:

  • Indirect or consequential damages

  • Loss of income or business

  • Personal decisions made following coaching

  • Technical interruptions of service

Participation in services is voluntary and at your own risk.

7. Confidentiality & Privacy

AWC respects client confidentiality and maintains reasonable administrative, technical, and physical safeguards.

However, electronic communications cannot be guaranteed to be 100% secure.

For more details, please review our Privacy Policy.

8. Termination

AWC reserves the right to terminate services if:

  • Policies are violated

  • Conduct becomes disruptive or unsafe

  • Payments are not made

9. Governing Law

These Terms shall be governed by the laws of the State of Oklahoma.

10. Changes to Terms

AWC may update these Terms at any time. Continued use of services constitutes acceptance of revised terms.

ACE WELLNESS COLLECTIVE (AWC) | Privacy Policy

Effective Date: January 1, 2026

Ace Wellness Collective, LLC (“AWC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our client portal, purchase services, or engage with our programs.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment information

  • Emergency contact details

Wellness & Intake Information

  • Health history disclosures

  • Emotional or spiritual background (if voluntarily provided)

  • Goals and coaching-related information

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and website usage data

2. How We Use Your Information

We use collected information to:

  • Provide coaching and wellness services

  • Process payments

  • Schedule appointments

  • Communicate about services, events, and updates

  • Improve website performance

  • Maintain internal records

  • Comply with legal obligations

We do not sell your personal information.

3. Payment Processing

Payments are processed through secure third-party providers (such as Stripe, Square, or Practice Better integrations). AWC does not store full credit card information on its own servers.

4. Client Portal & Data Security

We use third-party platforms (including Practice Better and Squarespace) to manage scheduling, forms, communication, and client files.

We take reasonable administrative and technical steps to protect your data; however, no online system can guarantee absolute security.

5. Confidentiality of Coaching Information

Information shared during coaching sessions is treated with discretion and confidentiality.

However, confidentiality may be broken if:

  • Required by law

  • There is risk of harm to yourself or others

  • There is suspected abuse of a minor or vulnerable adult

AWC is not a licensed medical or mental health provider and does not operate under HIPAA as a covered entity, but we strive to follow privacy best practices.

6. Cookies & Tracking

Our website may use cookies and analytics tools to:

  • Understand visitor behavior

  • Improve user experience

  • Measure marketing performance

You may disable cookies in your browser settings.

7. Email & Communications

By submitting your email, you consent to receive:

  • Appointment confirmations

  • Service updates

  • Event announcements

  • Occasional marketing communications

You may unsubscribe at any time.

8. Data Retention

We retain client information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Maintain business records

9. Third-Party Links

Our website may link to external websites. AWC is not responsible for the privacy practices of third-party sites.

10. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data (where legally permissible)

To make a request, contact us at: info@acewellnessco.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of any changes.